FAQs
Q1. How does Hamilton Health Sciences Foundation BRIGHT Run Raffle work?
The Raffle draw administered by Hamilton Health Sciences Foundation is a raffle licensed by AGCO
where individuals purchase ticket(s) for the opportunity to win a prize.
Q2. Where do the proceeds raised go?
The proceeds raised support BRIGHT Run and local cancer research at Juravinski Cancer Centre and
McMaster University in Hamilton, Ontario. To learn more about BRIGHT Run, please visit
www.brightrun.ca.
Q3. Who is eligible to purchase BRIGHT Flight Raffle tickets? If you meet the following criteria, you are eligible to purchase Raffle tickets:
• Must be 18 years of age or older at the time of purchase
• Must be located in Ontario at the time of purchase
• Must not be one of the following:
o An employee of Hamilton Health Sciences Foundation
o An employee of the supplier of the BUMP Raffle System who are involved with the
development and/or support of the Raffle System
o Members of the same household of each of the above.
Note: Prior to the purchase of a ticket online, you will be required to verify your eligibility and that the
information is complete and accurate.
Q4. What are the odds of winning?
The odds of winning the prize are based on the number of tickets sold.
Q5. How is the winning number drawn?
Unique winning numbers are randomly generated and issued by the electronic raffle system out of
the numbers purchased for this particular draw. The mechanism for selecting the winning number is
a computer-based random number generator that has been certified by the AGCO.
Q6. When is the winning number drawn and posted?
Raffle Ticket Sales close at 11:59pm October 31, 2026. The winning Raffle numbers will be drawn
November 2, 2026, at 11:00am. It will also be posted on www.brightrun.ca and the BRIGHT Run
Facebook page.
Q7. How do I claim my prize?
The winner may claim their prize by contacting Nancy McMillan of BRIGHT Run c/o Hamilton Health
Sciences Foundation at (905) 522-3863 or nancy@brightrun.ca. The ticket may then be brought to collect your prize, at the agreed upon time and location for ticket verification. The winner will then be provided with their prize. Winners must have the original winning ticket and no copies
Q8. Do I need to live in Ontario to play?
You do not need to live in Ontario to purchase a raffle ticket but you do need to be physically located
within the Ontario at the time of purchase of your online raffle ticket(s) to be eligible to play.
Q9. How can I pay for my online BRIGHT Run Getaway Raffle ticket?
Our online raffle website accepts the following payment types: Visa, MasterCard, and American
Express, Visa Debit and MasterCard Debit
Q10. I cannot access www.brightrun.ca/raffle. What should I do?
Per AGCO Regulations – please be advised that you must be located within Ontario. Your device’s
location services must be turned on to verify your location prior to entry to the online raffle sales
platform. Users must also agree to all Terms and Conditions outlined.
Q11. I did not receive my ticket. What should I do?
If you purchased your raffle ticket but did not receive your numbers, please check your junk or spam
folders in the event it was flagged by your email provider. If you still do not have your raffle ticket,
email raffle@brightrun.ca and our support staff will re-send your raffle numbers (some verification
will be required). If your transaction completed successfully, your numbers will still be part of the
draw.
Q12: Do I need my ticket to claim the prize?
Yes. You will receive a digital ticket by email that you must present to claim the prize.
Q13: Is the purchase of a raffle ticket tax deductible?
The Canada Revenue Agency guidelines state that we are not able to issue tax receipts
for the purchase of raffle tickets, since purchasing a ticket gives the purchaser the
opportunity to win a prize.
TECHNICAL HELP
Q14. Why does www.brightrun.ca/raffle require my location and/or why am I receiving the
following prompt: Ex "www.brightrun.ca/raffle would like to use your current location?"
Your current location is required to confirm eligibility. The raffle will be offered throughout Ontario
(the "Raffle Area"). The website will be void outside the Raffle Area and where prohibited by law, rule,
or regulation.
Q15. What if I already selected "Don't Allow"?
Reloading the page should cause you to be prompted to share your location again. If you have
specified that you never want to share your location, you will need to go into your settings to allow.
See below for instructions.
Q16. What if I receive the following prompt: "You must allow your browser to share your location to purchase tickets, please click "OK" to reload this page, then be sure to allow your browser to share your location to share your location when prompted"? The browser should reload the page and ask you to share location upon loading.
Note: In some browsers, the popup may say "close" instead of "OK" Please go to the Contact page and request that the raffle Manager email you your tickets.
Q18: What if I cannot purchase tickets on www.brightrun.ca/raffle due to Location issues?
You may have told your browser to never share your location. You need to change that setting to
allow the sale to go through.
Q19. When I am trying to process a transaction it is not working? What can I do?
Please remember that when you are filling in the personal information at the checkout page, the
address you input must match the address of the Credit Card that will be used for the transaction.
Please ensure all fields are inputted correctly.
Q20. The site is not loading properly, and I am not able to get to the checkout page, what can I do?
Based on the browser you are using, please go to the settings then history and clear cookies and
cache. Once completed please close the page, reopen, and try again.
For iOS devices:
1) Go to the Settings App.
2) Go to Privacy.
3) Go into Location Services.
4) Ensure "Location Services" are on.
5) Scroll down and click "Safari Websites."
6) Make sure that Allow Location Access is set to "While Using the App."
Chrome has the same setting if you are using that instead.
For Android (though this may vary by version):
1) Go to Settings App.
2) Go to Location and make sure that it is on.
3) Go back to previous screen and go to Apps.
4) Go to Chrome.
5) Click Permissions.
6) Ensure that Location is enabled.
Note: If still experiencing problems, go to maps.google.com in your browser and see where it places
you.
PO Box 739 LCD 1, Hamilton, ON L8N 3M8 | 905-522-3863 | hamiltonhealth.ca | Charitable Reg. No: 131159543 RR0001